Connect Xeno with FirstConnectt
Send Xeno's AI-led retail CRM campaigns to loyalty customers over WhatsApp, RCS, and SMS.
Power seamless customer communication with Xeno + FirstConnectt
Xeno is an AI-led CRM for retail brands, built around customer loyalty and repeat revenue. The Xeno integration with FirstConnectt sends personalised campaigns to customers on WhatsApp, RCS, and SMS through verified, high-deliverability routes — with results measurable in both platforms.
What the integration unlocks
Loyalty campaigns, delivered
Once connected, Xeno campaign sends route through FirstConnectt automatically — no per-campaign setup.
AI segments, rich templates
Xeno's AI-driven segments pair with rich media templates for messaging that feels personal, not broadcast.
Store and online, one thread
Reach in-store and online shoppers on the same verified number, keeping the brand conversation continuous.
How to set up the Xeno integration
Provision your WhatsApp Business API number
FirstConnectt sets up and verifies your WhatsApp Business API number — or migrates the one you already have — giving Xeno a solid foundation to build on.
Link Xeno to FirstConnectt
Inside Xeno, choose FirstConnectt as the underlying messaging provider and connect with your API key and number details.
Design your conversation flows
Create bots, quick replies, product journeys, and agent handoffs in Xeno — every message is delivered over FirstConnectt's infrastructure.
Sync templates and catalogues
Approved templates, product catalogues, and rich media stay in sync, so outbound campaigns and inbound conversations draw on the same assets.
Launch and scale
Go live with complete delivery analytics on the FirstConnectt side and conversation analytics in Xeno — one number, one unified customer view.
Our solutions team supports every step — from account setup and template approvals through go-live testing.
Ready to connect Xeno?
Talk to our team and we'll get your Xeno integration configured, tested, and live — with our specialists guiding every step.
Schedule a Demo