Connect WebEngage with FirstConnectt
Send template-approved WhatsApp and SMS messages from WebEngage journeys, with delivery statuses flowing back into your dashboards.
Power seamless customer communication with WebEngage + FirstConnectt
WebEngage is a full-stack retention operating system that unifies customer data, segmentation, and omnichannel journey orchestration. The WebEngage integration with FirstConnectt adds enterprise-grade WhatsApp, RCS, and SMS delivery to those journeys — designed in WebEngage, delivered by FirstConnectt, and measured in both.
What the integration unlocks
Native channel in your journeys
FirstConnectt shows up as a send channel inside the WebEngage journey designer, letting cross-channel flows blend email, push, WhatsApp, and SMS on a single canvas.
Approved templates, ready to use
WhatsApp templates approved on FirstConnectt are ready for campaign builders inside WebEngage — no copy-paste slips, no rejected sends.
React to real delivery events
Journey branches react to delivered, read, and reply events, keeping every follow-up relevant to what the customer actually saw.
How to set up the WebEngage integration
Generate your FirstConnectt API key
Log in to the FirstConnectt dashboard and create an API key for your WhatsApp Business API, RCS, or SMS sender. New to the platform? Our onboarding team provisions your account and verified sender identities first.
Add FirstConnectt as a channel in WebEngage
Open WebEngage's channel or integration settings, select FirstConnectt (or a custom connector) as your messaging provider, and enter your API credentials.
Sync your approved message templates
WhatsApp and RCS templates approved on FirstConnectt flow straight into WebEngage, letting campaign builders select them right inside the journey editor.
Build journeys and map your events
Work in WebEngage's segmentation and journey tools as usual — pick the FirstConnectt channel at the send step and match personalisation fields to your template variables.
Test, then launch
Send test messages to your own devices, confirm that delivery receipts and read statuses return to WebEngage analytics, and switch your campaign live.
Our solutions team supports every step — from account setup and template approvals through go-live testing.
Ready to connect WebEngage?
Talk to our team and we'll get your WebEngage integration configured, tested, and live — with our specialists guiding every step.
Schedule a Demo