Connect Shopify with FirstConnectt
Automate order confirmations, shipping updates, COD verification, and abandoned-cart recovery for your Shopify store.
Power seamless customer communication with Shopify + FirstConnectt
Shopify powers online stores of every size. The Shopify integration with FirstConnectt lets your order lifecycle drive customer messaging automatically — order placed, payment confirmed, shipped, out for delivery, delivered — plus COD confirmation and abandoned-cart recovery over WhatsApp, all on your verified business number.
What the integration unlocks
Store events become messages
Every key Shopify event triggers an approved WhatsApp or SMS template with live order details filled in automatically.
Confirm COD, recover carts
COD verification flows and cart-recovery reminders run on their own, using interactive WhatsApp buttons for one-tap responses.
Verified brand messaging
Every notification sends from your verified WhatsApp Business identity — a sender customers recognise and trust.
How to set up the Shopify integration
Connect your store or logistics account
Connect your Shopify account to FirstConnectt through the connector and authorise access, so order and shipment events can trigger messages.
Choose your customer touchpoints
Select the moments that count: order confirmation, payment and COD verification, dispatch, out-for-delivery, delivery confirmation, returns, and cart recovery.
Approve message templates
Start from our ready-made commerce template library or submit your own branded WhatsApp templates for approval — our team manages the Meta review process for you.
Map order events to messages
Every Shopify event is linked to a template with live order variables — customer name, order ID, tracking link — populated automatically.
Go live and monitor
Switch the flows on, monitor delivery and response rates from the FirstConnectt dashboard, and fine-tune timing and copy as results come in.
Our solutions team supports every step — from account setup and template approvals through go-live testing.
Ready to connect Shopify?
Talk to our team and we'll get your Shopify integration configured, tested, and live — with our specialists guiding every step.
Schedule a Demo