Connect Kapture with FirstConnectt
Handle customer support conversations on WhatsApp through Kapture's ticketing platform, powered by FirstConnectt delivery.
Power seamless customer communication with Kapture + FirstConnectt
Kapture is a customer experience and ticketing platform built for enterprise support teams. The Kapture integration with FirstConnectt makes WhatsApp a fully-fledged support channel: inbound customer messages create and update tickets in Kapture, while agents reply from the Kapture console over FirstConnectt's WhatsApp Business API infrastructure.
What the integration unlocks
WhatsApp as a support channel
Customer WhatsApp messages open tickets in Kapture automatically, complete with full conversation history and customer context.
One console for every channel
Agents manage WhatsApp alongside email and voice from one Kapture workspace — no separate app for messaging.
Updates before customers ask
Ticket status changes can trigger proactive WhatsApp notifications, cutting repeat 'where is my request' follow-ups.
How to set up the Kapture integration
Enable the FirstConnectt connector
Ask your FirstConnectt account manager for the Kapture connector, or turn it on yourself from the integrations section of your dashboard.
Authenticate your Kapture account
Authorise the link with your Kapture admin credentials or an API token, then decide which objects — leads, contacts, tickets — are allowed to trigger messages.
Map fields and templates
Match Kapture fields to your approved template variables and assign the sender ID or WhatsApp Business number each team should send from.
Set up triggers and workflows
Build workflow rules in Kapture — new lead assigned, case updated, renewal due — so the right FirstConnectt message goes out at exactly the right moment.
Verify two-way sync and launch
Check that replies and delivery statuses log back onto the Kapture record, pilot with a single team, then roll out company-wide.
Our solutions team supports every step — from account setup and template approvals through go-live testing.
Ready to connect Kapture?
Talk to our team and we'll get your Kapture integration configured, tested, and live — with our specialists guiding every step.
Schedule a Demo