Connect ClickPost with FirstConnectt
Turn ClickPost's logistics intelligence into proactive customer updates across WhatsApp and SMS.
Power seamless customer communication with ClickPost + FirstConnectt
ClickPost is a logistics intelligence platform that unifies tracking across courier partners. The ClickPost integration with FirstConnectt turns its shipment events into proactive customer notifications — one messaging layer across every courier your brand uses, on WhatsApp, RCS, and SMS.
What the integration unlocks
One layer for every courier
No matter how many courier partners you use, ClickPost events flow through a single FirstConnectt messaging setup.
Get ahead of delays
Delay and exception events notify customers right away with next-step options, protecting the post-purchase experience.
Updates that build trust
Every notification carries your verified sender identity and links out to branded tracking pages.
How to set up the ClickPost integration
Connect your store or logistics account
Connect your ClickPost account to FirstConnectt through the connector and authorise access, so order and shipment events can trigger messages.
Choose your customer touchpoints
Select the moments that count: order confirmation, payment and COD verification, dispatch, out-for-delivery, delivery confirmation, returns, and cart recovery.
Approve message templates
Start from our ready-made commerce template library or submit your own branded WhatsApp templates for approval — our team manages the Meta review process for you.
Map order events to messages
Every ClickPost event is linked to a template with live order variables — customer name, order ID, tracking link — populated automatically.
Go live and monitor
Switch the flows on, monitor delivery and response rates from the FirstConnectt dashboard, and fine-tune timing and copy as results come in.
Our solutions team supports every step — from account setup and template approvals through go-live testing.
Ready to connect ClickPost?
Talk to our team and we'll get your ClickPost integration configured, tested, and live — with our specialists guiding every step.
Schedule a Demo