Connect BIK with FirstConnectt
Power BIK's conversational marketing and support flows for e-commerce on FirstConnectt's WhatsApp infrastructure.
Power seamless customer communication with BIK + FirstConnectt
BIK is a conversational marketing platform for e-commerce brands, spanning campaigns, journeys, and support across chat channels. The BIK integration with FirstConnectt runs those flows on your verified WhatsApp Business API number, with enterprise delivery, template sync, and unified analytics.
What the integration unlocks
Flows on solid rails
BIK's journey and broadcast tools run on FirstConnectt infrastructure — build in BIK, deliver over enterprise-grade routes.
Catalogues and carts in chat
Product catalogues, carts, and payment journeys play out inside WhatsApp conversations from start to finish.
Marketing and support together
Campaigns and support conversations share a single WhatsApp number and one customer history.
How to set up the BIK integration
Provision your WhatsApp Business API number
FirstConnectt sets up and verifies your WhatsApp Business API number — or migrates the one you already have — giving BIK a solid foundation to build on.
Link BIK to FirstConnectt
Inside BIK, choose FirstConnectt as the underlying messaging provider and connect with your API key and number details.
Design your conversation flows
Create bots, quick replies, product journeys, and agent handoffs in BIK — every message is delivered over FirstConnectt's infrastructure.
Sync templates and catalogues
Approved templates, product catalogues, and rich media stay in sync, so outbound campaigns and inbound conversations draw on the same assets.
Launch and scale
Go live with complete delivery analytics on the FirstConnectt side and conversation analytics in BIK — one number, one unified customer view.
Our solutions team supports every step — from account setup and template approvals through go-live testing.
Ready to connect BIK?
Talk to our team and we'll get your BIK integration configured, tested, and live — with our specialists guiding every step.
Schedule a Demo